Client Services Officer

JOB TITLE: Client Services Officer

Location: Clark/Manila

Shift: 7:00 AM – 4:00 PM, Monday to Friday

Arrangement: Onsite, Full Time

Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.

About this role…

The role primarily focuses on supporting financial advisors and office coordinators in maintaining accurate and up-to-date client data, ensuring compliance, and assisting in the creation of advice documents. The key responsibilities include reconciling IPS data, managing transactions, applying corporate actions, and ensuring client records meet regulatory requirements. This position also involves regular communication with fund managers and platform providers, as well as assisting with time recording and costing requirements.

Key Responsibilities:

1. Reconciling IPS Data in Xplan:

o Download and compare data from platforms (source of truth) to Xplan records, ensuring the accuracy of financial data.

o Manually enter transactions and income where necessary to maintain consistency across platforms.

o Apply corporate actions to portfolios as required, ensuring accurate reflection in Xplan.

o Address and resolve minor discrepancies and flag major discrepancies with the FO Coordinator for further action.

o Run Portfolio Valuation and Performance reports, providing these to the Advisor/FO Coordinator for review and decision-making.

2. Writing of Record of Advice Documents:

o Request investment recommendations from the FO Coordinator/Advisor to include in client advice documents.

o Utilize the Wizard tool in Xplan to generate Record of Advice documents, tailoring them to client-specific needs.

o Ensure the advice documents are edited and only relevant information is included.

o Source benchmarking data and incorporate it into the advice documents as required.

o Send completed drafts to the FO Coordinator for final approval and ensure the final document is accurate and aligned with regulatory standards.

3. Checking Client Records for Compliance Data (Wholesale and AML/CTF):

o Verify that wholesale certificates are current and cover all entities before generating advice documents.

o Ensure Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) checks have been completed and documented properly for all clients.

4. Liaising with Fund Managers and Platform Providers:

o Request necessary holding and/or dividend statements from fund managers, ensuring all required documentation is provided.

o Upload relevant documents to platforms to ensure clients’ portfolios are up-to-date and complete.

5. Updating and Maintaining Client Data in Xplan:

o Regularly update client information in Xplan, ensuring it remains accurate and complete to facilitate efficient financial planning.

6. Attend to Time Recording and Costing Requirements:

o Accurately record time spent on various tasks and maintain records for costing purposes, ensuring efficient resource management.

7. Attendance at Internal Team Meetings and Updates:

o Participate in team meetings, providing updates on ongoing tasks, challenges, and accomplishments, fostering communication and collaboration within the team.

8. Accurate Filing of All Client Documentation:

o Ensure that all client-related documents are correctly filed and easily accessible for compliance and operational purposes.

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Key Skills and Attributes:

• Strong attention to detail and ability to work with financial data accurately.
  
• Proficiency in using Xplan and other financial tools to manage client portfolios and documents.
  
• Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
  
• Clear communication skills for liaising with internal teams, advisors, fund managers, and platform providers.
  
• Strong understanding of compliance requirements related to Wholesale and AML/CTF regulations.
  
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  Role Requirements:
  
• Experience in financial services, particularly in client data management and advice documentation, is preferred.
  
• Familiarity with compliance standards in financial services, especially relating to wholesale, AML, and CTF.
  
• Proficient in using financial planning software (Xplan) and Microsoft Office Suite (Word, Excel, Outlook).
  
• Strong organizational skills, with the ability to prioritize and manage tasks efficiently.
  
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  WHAT’S IN IT FOR YOU?
  
  Competitive Compensation & Growth
  
• Attractive Compensation & Total Rewards Package tailored to your expertise
  
• Annual Performance Review with Salary Increases
  
• Tenure Recognition Program with exclusive benefits
  
• International Career Growth and Networking Opportunities
  
  Work-Life Balance & Well-being
  
• Weekends Off with up to 21 Paid Leave Days
  
• Work-Life Balance and On-time Logouts so you can enjoy your personal time
  
• A Family-First Culture that values your well-being
  
• Access to the best Health & Life Insurance Plan, including up to 50k Maternity Benefits and options to enroll Dependents, Parents, or a Common-Law Partner
  
  Professional & Personal Development
  
• Exclusive access to Certifications and Courses from Ab2 Institute of Accounting
  
• Ongoing Training, Mentorship and Career Advancement Opportunities
  
• Unlimited Cash Incentives for Successful Referrals
  
  Exciting Perks & Workplace Culture
  
• 20+ FREE Coffee and Chocolate Drink Options to keep you energized
  
• Fun Breakout Rooms with Billiards, Table Tennis, and Foosball
  
• Exclusive TOA Merchandise and engaging On-Site Activities
  
• A Healthy Workplace located near Residences, Malls, Restaurants, and Sports Hubs
  
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  Our Core Values: The TOA Global Way
  
  We live by our values to create an environment where growth, innovation, and success thrive.
  
  🌟 BE AWESOME: We believe in the power of exceptional individuals coming together to create collective genius. We celebrate achievements, reward outstanding performance, and make work fun.
  
  💡 KEEP IT REAL: We value honesty, accountability, and open communication. We act with integrity, show empathy, and foster meaningful conversations.
  
  🚀 BRING THE WOW: Excellence is our standard. We go the extra mile to deliver outstanding results.
  
  🎯 DREAM BIG, ACHIEVE MORE: We embrace continuous learning, exploration, and self-improvement. Ambition drives us to seek knowledge and grow.
  
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  Join TOA Global and Experience the Difference!
  
  We are committed to fostering a diverse and inclusive workplace, where individuals from all backgrounds are valued and celebrated. By embracing diversity, we unlock innovation, creativity, and excellence in serving our clients and communities.
  
  🌎 Ready to take the next step? Visit https://careers.toaglobal.com/ and Apply TODAY!